Refund & Cancellation Policy

At Grafibee, customer satisfaction is important to us. However, due to the nature of digital and service-based work, refunds are handled under the following conditions:

1. Refund Eligibility

• Refunds are possible only if no work has started on your project.
• If initial drafts or designs are shared, only a partial refund (if applicable) may be considered.
• No refunds for fast-track or priority orders.

2. Non-Refundable Services

• Resume Builder digital downloads
• Power BI dashboards delivered in .pbix
• UI/UX templates and design files
• Website development once staging link is shared
• Document Control services already initiated

3. Project Cancellation

• If a project is cancelled by the client after work has begun, no refund will be provided for completed stages.
• Unused milestones may be refunded after evaluation.

4. Revisions & Corrections

• Revisions included in the package are free.
• Additional revisions beyond the agreed limit will be chargeable.
• Refunds cannot be requested due to preference changes after delivery.

5. Payment Disputes

• Chargebacks or unauthorized disputes will lead to account suspension.
• We encourage contacting our support team before reporting a payment issue.

6. Processing Time

• Approved refunds will be processed within 7–10 business days.

7. Contact Us

For clarification or refund requests, please reach out to:

Email: info@grafibee.in